Hotel
Change a
Reservation
Reservations cannot be changed online. If you need
to a make change to your reservation,
please contact our Customer Service Center
at 1-866-270-2849 for assistance.
Reservation changes may be subject to a
$25 change fee. If your cancellation or
change request is made after the cutoff
date applicable penalties noted in the
cancellation policy section of your
reservation may apply. Changes or
cancellations made after check-in are
subject to 100% penalty. Once you have
checked into a hotel you cannot cancel nor
receive credit for unused nights if you
check-out early.
NOTE: You may be required to cancel your
original reservation and rebook it for the
new dates. However, we suggest you first
check availability for the new desired
dates in order to avoid any disappointment
from canceling your first booking if the
new dates are not available.
Cancellation
Policies
What is the cancellation policy? Will my credit
card be charged if I do not cancel my
reservation(s)?
Cancellation policies vary from each hotel
and are implemented by hotels to avoid
holding a room available for a guest who
will not use it. If you do not cancel your
reservation within the allotted
cancellation period, the hotel will charge
a penalty (usually one night's room charge
plus tax) to the credit card provided to
reserve the room. Please be sure to review
the cancellation policy for your hotel
carefully during the booking process. If
you have questions about the cancellation
policy for your particular hotel
reservation, please contact our Customer
Care Center for assistance.
For non-cancelable reservations, no
changes or cancellations are permitted
once a confirmation number is issued.
My cancellation policy reads "Cancel
24 hours prior to arrival" and I plan on
checking in at 11:00 pm. Can I cancel my
reservation by 11:00 pm on the day before
my arrival?
Cancellation policies are related to the
hotel check-in time, not your projected
arrival time. If your hotel cancellation
policy indicates a 24, 48 or 72 hour
cancellation policy, it means you must
cancel your reservation by 4:00 pm local
hotel time of the date in question.
Confirmation of
Booking
What if I do not receive a confirmation at the
time of booking?
If your confirmation page does not display
after completing your booking, please
check your email for your confirmation. If
you do not receive your email confirmation
within ten minutes please complete our
request form and a duplicate copy will
be emailed to you.
What if I do not receive my email
confirmation? If you do not receive an
email after making a reservation, it may
be that we have the incorrect email
address or your Internet Service Provider
may have blocked the email. Please
complete our request form
here. Be sure to include the following
information:
- The name the reservation was booked
under
- The hotel name and location (city)
- The check-in/check-out dates
How long will it take for the hotel
to have my reservation information?
The time it takes for a hotel will vary by
specific hotel and arrival date. In most
cases the hotel should receive the
reservation within an hour from booking
(except for nights and weekends when the
hotel reservation department is closed.
There are certain reservations that are
booked out of an allotment. These rooms
are guaranteed and payment will be due
upon check-out of the hotel. In some cases
the hotel will not have your name on the
reservation until approximately one week
prior to arrival.
If you booked a discounted prepaid
reservation, please print out a copy of
your voucher and bring it to the hotel to
provide documentation that your
reservation was paid in advance.
Hot Rate Hotels
What is a Hot Rate Hotel?
Hot Rate Hotels are special discounted
room rates that are designated by a
or
icon.
We book a high volume at these hotels to
be able to negotiate lower rates than are
generally offered to the public. When you
book a Hot Rate, you can be confident you
are getting a great deal as they are
backed by our
Best Rate Guarantee.
Why are Hot Rates Hotels prepaid?
Prepaid reservations allow hotels to
extend their deepest discounts. By
prepaying your reservation you are assured
that the rate paid is secured and that you
will not be subject to room rate
increases. The hotel room is charged to
your credit card at the time of the
booking. Hotels typically collect payment
information separately for incidentals
such as meals, movies, parking and phone
calls. Cancellation terms and fees apply
to prepaid bookings.
What if I find a lower price after
booking a Hot Rate?
If you find a lower price on another
website within 24 hours of booking a Hot
Rate hotel, simply complete our
Best Rate Guarantee Request Form.
If the lower rate on a travel website can
be verified to our satisfaction, we will
match the rate PLUS pay you 10% of the
difference in price.
Multiple Room
Reservations and Group Bookings
Our group reservations services provide you with
the convenience of booking rooms for
groups at the hotel of your choice. For
your convenience you can book up to four
rooms online through our hotel booking
engine.
Best Rate
Guarantee
What is the Best Rate Guarantee?
Our Hot Rate Hotels are guaranteed to be
lowest rate available online at the time
of booking. If you find a lower price on
another website within 24 hours of booking
a Hot Rate Hotel, simply complete our
Best Rate Guarantee Request Form.
If the lower rate on a travel website can
be verified to our satisfaction, we will
match the rate PLUS pay you 10% of the
difference in price.
Special Rates
and Discounts
How do I know if I qualify for a specific rate?
Rates displayed may include government,
corporate, senior and AAA discounts. At
the time of check-in, you may be required
to present special documentation to
confirm that you are qualified to receive
the rate booked. Please refer to the rate
description for information regarding ID
or membership requirements. You will not
receive these special rates at check-in
without the proper identification, even if
you booked the special rates online.
Can I use coupons from the hotel?
Currently we cannot accept hotel coupons
towards your reservation.
What if I find a lower price after
booking a hotel?
If you find a lower price on another
website within 24 hours of booking a Hot
Rate hotel, simply complete our
Best Rate Guarantee Request Form.
If the lower rate on a travel website can
be verified to our satisfaction, we will
match the rate PLUS pay you 10% of the
difference in price.
Check-in/Check-out Information
What is the hotel check-in time?
Typically, the hotel check-in time is
after 3:00 pm local hotel time.
Will the hotel hold my room if I am
arriving late?
Because your reservation is guaranteed
with a credit card the hotel is obligated
to hold your room until 7:00 am the day
after arrival.
What if I need early arrival?
Early arrival should be requested in the
special request section of the reservation
page. Every effort will be made to
accommodate your request; however it is
subject to availability upon arrival at
the hotel.
Room Occupancy
What if there will be more than two adults in
the room?
Most hotels allow additional guests to
stay in the rooms at a charge (usually
between $10 - $20 USD per person, per
night) provided the room has not exceeded
the maximum number of guests per room. If
you book a room that cannot accommodate
your party size, the hotel may cancel your
reservation or require that you book
additional rooms. Please note that we can
not be held responsible if you book a room
type that cannot accommodate your party
size.
Our children will be traveling with
us - do they stay free?
In the United States children less than 12
years of age typically stay for free in
the room using the existing bedding. In
most other countries only children under
the age of three stay free. The age
requirements differ depending on the
specific hotels policies, which can be
viewed in the hotel information. It is the
hotel's discretion to charge additional
fees for extra persons staying in a room.
Special
Requests
What if I need a specific type of hotel room
(non smoking, handicapped, etc...)?
Please enter your request in the special
request field of the reservation form.
Every effort will be made to accommodate
your request(s); however they are subject
to availability upon arrival at the hotel
and cannot be guaranteed.
Refunds
If I check out early on a Hot Rate reservation,
can I obtain a refund for the nights I did
not stay?
Upon arrival and check-in at a hotel, you
are responsible for consuming the entire
length of stay. No refunds or credits will
be issued for any nights reserved, but not
consumed.
Receipts
How can I obtain a receipt for my hotel room?
Your e-mail confirmation is your receipt.
Please retain a copy for your records. If
you need a duplicate copy, please contact
our Customer Service Center and provide
them with the following information:
- Guest first/last name
- Check-in/check-out dates
- Hotel name
A copy of your reservation will be sent
to you via email.
Credit Cards
What credit cards do you accept?
We currently accept the following major
credit cards: Visa, MasterCard, American
Express and Discover.
Will my credit card be charged when
I book my reservation?
This varies with the type of rate selected
and the hotel selected. All
Hot Rate
reservations are charged at time of
booking, including any
service fees
noted in the taxes and fees section. For
additional information, please refer to
the hotel's individual deposit policy.
Security and
Privacy
We are so confident that your credit card
transaction will be secure that we back
every online purchase made on our booking
engine with our
Shop Safe Guarantee.
Use of the hotel booking engine
constitutes acceptance of our
User Agreement and
Privacy Policy.
Customer
Service Department
New reservations:
Please call 1-888-254-0637
Outside the US please call 00-800-84469370
or +1 972-894-1173
Give promo code 13227
Existing reservations:
Contact a Customer Service representative
at 1-866-270-2849
Last Minute
Packages
General
How do I find a Last Minute Deal? Can you help
me navigate?
From the Last Minute Deals page, follow
these five steps:
- CHOOSE your departure city and
preferred dates of travel.
- LOOK at the variety of packages
available for your dates.
- FIND the experience that interests
you most.
- ENHANCE the experience to make it
exactly what you want, from your
accommodations to any optional extras
you'd like to add, and GO!
If you are looking for a specific
destination or activity, it's also easy to
use the search box located in the upper
right corner of the homepage. Simply type
in your search criteria, click go, and
you'll get a list of available packages
that include your search term(s).
Availability changes all the time, so
if you don't see what you're looking for
right away, check back again later and you
may find it!
Will you have the same great deal
next month that you have today?
We work closely with our partner travel
providers to offer customers the best
trips at the last minute. Since we work
with last minute inventory, we do not know
what packages will be available more than
14 days in advance. And as soon as we
know, you know. Our dynamic technology
constantly queries reservations systems to
find what's available right now at the
best prices.
Due to the dynamic nature of our
offerings, we cannot predict or guarantee
the future availability of any of our
packages.
If a package is listed on the site now,
it's available, but we do not know if or
when the same package will be offered
again.
Can I buy a package more than 14
days in advance?
Since we offer last minute inventory, we
do not know what our offerings will be
more than 14 days in advance. And as soon
as we know, you know. Our dynamic
technology constantly queries reservations
systems to find what's available right now
at the best prices.
How late can I buy a package?
We sell packages for domestic (US)
destinations up to three hours before the
flight departs and for international
destinations up to five hours before--for
the truly last minute customer!
Can you hold a package for me?
Our great deals sell out fast, so we do
not hold packages for customers. Because
availability changes all the time, we
recommend that you buy a package as soon
as possible after choosing it.
Do you offer a specific destination
or a specific activity?
If you have a specific activity in mind
(such as golf, tennis etc.), the best way
to find your package is to use the keyword
search. Simply type in your keyword, click
go and you will be offered a list of
available packages.
I know where I want to go. How do I
find out if you have my destination?
Destination Search makes finding your
perfect getaway easier than ever! If you
already know where you want to go, simply
find the Search by Destination box at the
top of the homepage, choose your departure
city, your destination state (or
international), and destination city and
GO! We'll show you all the available
packages that fit your search criteria.
Remember, availability changes all the
time, so if you don't see your city, check
back again later and you may find it!
Can I take a longer trip or do you
just offer weekend travel?
We currently specialize in weekend
getaways and longer weekend trips. Thus,
our arrangements with our air travel
providers are structured in such a way
that the earliest we depart in the week is
Thursday, and the latest we return in the
week is Tuesday with a mandatory Saturday
night stay. We are growing rapidly though,
and we're planning to extend to longer
trips in the future.
Can I take a trip mid-week?
The arrangements we have with our air
travel providers are structured in such a
way that the earliest we depart in the
week is usually Thursday, and the latest
we return in the week is normally Tuesday
with a mandatory Saturday night stay.
However, we do offer mid-week departures
and returns for travel to Las Vegas, as
well as Wednesday departures from select
cities to Hawaii. Mid-week travel may be
an option to and from other destinations
in the future, so keep checking back.
Types of
packages
What types of packages can I find on your site?
Flight & Hotel: This package
includes your flight, your hotel
accommodations for the duration of your
stay and often some additional options to
add-on if you would like.
Flight plus: This package
includes your flight, PLUS one other
component that is NOT a hotel room, such
as car rental, pre-paid dinner, hot-air
balloon ride, etc. This package type is
intended for use when you already have a
place to stay in your destination.
Hotel plus: This package
includes your hotel PLUS one other
component that is NOT a flight, such as
car rental, pre-paid dinner, etc. This
package type is intended for when you
already have transportation to your
destination.
Do you sell last minute cruises?
We currently do not sell cruise packages,
but we are looking into cruises for future
expansion.
Pricing
How can I be sure I'm getting a good deal?
We negotiate with our partners to bring
you the best prices available for last
minute travel. Finding a better price on a
comparable trip at the last minute for the
same dates is next to impossible! And when
you consider that we've handled all the
arrangements with our top-tier partner
airlines, hotels and other travel
partners, you'll find that our packages
are an unbeatable deal.
Is there an additional charge for
single travelers? Can I take a trip by
myself?
Although we list our prices per person
based on double occupancy, you can travel
by yourself. After you have chosen a
package, you will have the option to enter
the number of people traveling. Simply
choose one adult when prompted for the
number of people and advance to the next
page.
Traveling by yourself with some of our
packages will increase the price per
person, however, because you will need to
pay for the entire hotel room (or rental
car) instead of sharing the cost with
another person. The initial prices quoted
on the site are per person, based on
double occupancy.
Do you have special prices for
children or senior citizens?
No, our prices are the lowest around for
last minute travel, so we do not offer any
discounts for children or senior citizens.
How do you price for infants
traveling without their own airline seats?
If you choose infants (under 2) traveling
without airline seats, we assume the child
will be sitting on a parent's lap during
flight. Your final price per person will
not reflect any charges for a child seated
on a parent's lap. Please contact
Customer Service Department after your
purchase, so that we may enter your
infant's information into your
reservation. If you would like a seat for
the child, please choose "infants (under
2) with airline seat." Charges will apply.
If you are traveling internationally
with an infant, please contact the airline
directly upon booking your getaway. The
airline may assess additional charges, and
documentation such as birth certificate
may be required.
Why should I add optional
recommendations to my package online
instead of waiting until I get there to
book them?
In addition to saving you money, we like
to save you time. We understand that when
you're booking a getaway at the last
minute, it's not always easy to make plans
to enjoy while on your getaway. Since we
negotiate great deals through partnerships
with various travel and entertainment
providers, we make activities, meals and
other events easy to reserve. We never
sell experiences for more than the retail
price and it is unlikely that you would
get a better deal from these providers on
your own.
Do you offer bereavement fares?
Our prices are the lowest around for last
minute travel. We do not offer bereavement
fares.
Is the entire cost of my hotel
room(s) included in the package price?
Your package purchase includes your room
rate and applicable taxes for domestic
(US) travel. If you are traveling to
Canada or Mexico, you may be charged a
local "Hotel Occupancy Tax" upon checkout.
If your package includes a hotel stay in
Europe, you will be assessed value added
taxes (VAT) upon checkout. These are the
same taxes that would be assessed if you
reserved your accommodations through a
travel agent or with the hotel directly.
The package price does not include
incidentals you may incur such as
extra-person charges, extra-bed charges,
resort fees, gratuities, energy
surcharges, parking fees, telephone fees,
room service, movies and mini-bar.
Extra-person or extra-bed charges may
apply if you reserve one hotel room for
more than two people (including children).
Please contact the hotel directly if you
would like more information about possible
extra-person charges.
Will there be any extra fees or
costs charged for my travel package?
Our car rental packages include the rental
rate and taxes. Except as specifically
noted as included in the rate, items such
as surcharges (such as frequent flyer tax
recovery, airport concession fees, special
assessments, age, registration and license
reimbursement fees, etc.), optional
coverages (such as LDW, PAI, LIS, ALI,
PEC, and PEP), fuel service, additional
driver, drop-off, and other charges are
NOT included and must be paid for directly
to the rental car company. Gasoline,
upgrades from your reserved car type, or
additional equipment (such as child seats
or ski racks) are NOT included.
Buying a
package
How do I get started buying a package?
Now you can browse Last Minute Deals
either by date or by destination. If
you're searching by date, use the Search
by Date box to choose your departure city
and the dates you wish to travel. If
you're looking for a specific destination,
use the Search by Destination box to
choose your departure city, your
destination state (or international), and
destination city.
The site will return a list of available
packages that fit your search criteria.
Find your package, choose your components,
and go!
Do I have to buy online?
Yes. Last Minute Deals are only
available for online purchase.
I'm experiencing technical
difficulties. What do I do?
If you experience any technical
difficulties, please contact
Customer Service right away and a
representative will assist you with your
purchase.
What credit cards do you accept?
We accept Visa, MasterCard, American
Express, Discover and Diner's Club.
If you would like to use a debit card,
please be aware that most debit cards have
daily limits of $500.
If your package exceeds $500, please
call your bank and request that they
release the funds before attempting the
transaction.
I haven't received my confirmation
email yet.
If you have not received your confirmation
email, we are still processing your order
and confirming your bookings with our
partners. Please be patient. We will send
it to you shortly.
Why are the taxes so high? What are
the taxes for? (Why are there taxes
included in the price and what are they
for?)
Federal, state and local governments
assess a variety of taxes and fees in
association with traveling and
transportation. For example, U.S. airports
charge airlines a Passenger Facilities
Charge or PFC for every passenger on
arriving and departing flights to cover
airport costs. Airlines, in turn, pass
that fee on to us and we pass it on to
you. If you buy a flight from the airline
directly, they would pass this nominal
charge directly to you.
Because state and local governments
have the ability to set their own tax
rates, we are unable to give you all the
potential rates.
Can I buy a one-way ticket?
All of our packages that have flights
include roundtrip airfare. We do not sell
one-way tickets. However, we often hear
the comment that many of our bundled
packages with roundtrip airfare are better
value than airfare alone!
Flight, hotel
and general Travel
How will the increased security measures at
airports affect my getaway?
Your airline tickets will be issued as
E-tickets. Due to heightened FAA security
requirements, only ticketed airline
passengers will be allowed to proceed
through security checkpoints. As an
E-ticket holder, you may need to check in
at a ticket counter or present the
appropriate documentation in order to
proceed through security. Individual
airlines will determine which
documentation (i.e. paper tickets,
boarding passes, or reservation
confirmations) will be allowed. Therefore,
we strongly recommend that you bring your
confirmation email with you to the
airport.
Other increased security measures at
the airports might include:
- No parking or waiting at curbs.
- Passengers must carry
government-issued photo ID such as
driver's license or passport.
- Passengers will be allowed only one
carry-on plus one personal item (such as
purse or laptop).
- All carry-on baggage will be subject
to extensive search.
- No knives of any kind or similar
sharp instruments will be allowed on
airplanes.
How will I receive my airline
tickets and hotel reservations?
All packages are available for online
booking, and all travel is "paperless."
Airline tickets are issued as E-tickets,
thus you simply need to present your ID
and airline confirmation number at the
airport to obtain your boarding pass.
Hotels and other partners are notified by
us and given your reservation information.
To be sure you have all the necessary
information to make your Last Minute Deal
as enjoyable as possible, we suggest you
print your confirmation and itinerary
email and bring it with you when
traveling.
What do I need to bring with me?
It is necessary to carry a valid,
government-issued photo ID with you during
your getaway. This ID should be a driver's
license and major credit (NOT debit) card
if you are renting a car as part of your
last minute travel experience, and a
passport if you are traveling
internationally. Please be aware that
documentation requirements vary depending
upon the country you plan to visit and
your immigration status in the United
States. For the most detailed up to date
information on overseas travel, visit
www.state.gov/travel for the latest travel
advisories. If you are not a U.S. citizen,
please contact the embassy of the country
to which you are traveling to determine
your visa/ entry requirements. We strongly
recommend that you bring your confirmation
email with you, especially if your package
includes air travel. Heightened FAA
security may require you to show your
confirmation email as proof that you are a
ticket-holder.
Can I buy just an airline ticket or
just a hotel room?
We sell packages, which allow us to offer
excellent value to our customers. In fact,
we often hear the comment that many of our
bundled packages are better value than
airfare alone!
All of our offerings are composed of at
least two components from the following
list: flights, hotel accommodations,
rental car and entertainment options such
as walking tours, ski passes, pre-paid
meals, balloon rides and more.
How many people can I book per hotel
room?
Accommodating more than two persons
(including children) in one hotel room may
result in extra-person charges upon
checkout from your hotel. Please contact
the hotel directly if you would like to
inquire about extra-person charges. Our
pricing is based on double occupancy.
Are there any specific rules or age
requirements to renting a car?
Most rental car companies require that
renters be at least 25 years of age and
have a valid driver's license and major
credit card. If you're booking a rental
car with us, check the terms of service
listed on the rental car page before
booking, and if you have further
questions, please call the rental car
company directly for their policies.
Also, please note: Insurance, gas,
upgrades and charges other than the base
price of the car plus tax are not included
in the price of the package, and must be
paid for at the counter.
What should I know before buying a
package to an international destination?
All packages for international
destinations have a Before You Go section,
which includes such information as entry
requirements, currency and local
transportation. Be sure to read this
information carefully before buying an
international package, and please keep in
mind that international travel generally
requires that you have a valid passport.
If you are traveling internationally with
an infant, please contact the airline
directly upon booking your getaway. Some
airlines may assess additional charges and
may require documentation such as a birth
certificate.
Why are there no other flight times
available?
Our dynamic technology allows us to show
you the best deals available right now for
the travel dates or destination that you
have selected. Flight availability changes
all the time, so it is possible that if
you check back later, new flights will
appear. It is also possible, however, that
our availability will drop off, so flight
times you previously viewed may no longer
be listed. If you see a package you want,
it is best to buy it immediately as last
minute availability is limited.
Is the entire cost of my hotel
room(s) included in the package price?
Your package purchase includes your room
rate and applicable taxes for domestic
(US) travel. If you are traveling to
Canada or Mexico, you may be charged a
local "Hotel Occupancy Tax" upon checkout.
If your package includes a hotel stay in
Europe, you will be assessed value added
taxes (VAT) upon checkout. These are the
same taxes that would be assessed if you
reserved your accommodations through a
travel agent or with the hotel directly.
The package price does not include
incidentals you may incur such as
extra-person charges, extra-bed charges,
resort fees, gratuities, energy
surcharges, parking fees, telephone fees,
room service, movies and mini-bar.
Extra-person or extra-bed charges may
apply if you reserve one hotel room for
more than two people (including children).
Please contact the hotel directly if you
would like more information about possible
extra-person charges.
What is the quality of the hotels
included in the packages?
We have partnered with the leaders in the
travel industry including Sheraton,
Westin, Hyatt, Inter-Continental, and
Holiday Inn hotels. In order to provide a
range of package types and prices, many of
our packages offer you a choice of which
hotel you would like. We provide full
details of each property and you will
always know what hotel you will be booked
in before you complete your purchase.
Will I be charged additional hotel
taxes?
If your package includes only domestic
(US) travel, all taxes are included in
your final package price. If you travel to
Canada or Mexico, you may be charged a
local "Hotel Occupancy Tax" upon checkout.
If your package includes a hotel stay in
Europe, you will be assessed value added
taxes (VAT) upon checkout. These are the
same taxes that would be assessed if you
reserved your accommodations through a
travel agent or with the hotel directly.
Will I be subject to additional
security checks?
As an E-ticket holder, you will need to
check in at a ticket counter and present
the appropriate documentation in order to
proceed through security. Please be aware
that you and your bags will receive extra
attention and scrutiny from security due
to the last minute nature of your
purchase.
Special
Requests
Can I book a package for two people departing
from different cities (and meeting at our
destination)?
Currently, our technology does not allow
the purchase of a package for travelers
who have different origination cities, so
the best way for two people to travel from
two different cities to the same
destination is to look for two different
types of packages- one package for each
traveler.
The first package is a flight & hotel
package, which the first of the two
travelers would purchase as a solo
traveler. The full cost of the hotel room
will appear in this package.
The second package, purchased by the
second traveler, is a flight plus package,
such as our Fly & Drive option, which
includes a flight and rental car. This
second package does not include hotel, but
would include the full price of the car.
Both travelers together will pay no
more this way than if they bought one
package that included the flight for two,
the hotel room and the car, though
distribution of this cost may not be even.
We leave the fair division of your travel
costs up to you.
Do you offer any packages geared to
specific communities or demographics?
Packages are often written with a theme,
event or mood in mind and recommendations
and suggestions are added accordingly. We
offer a few packages each week that
include suggestions of particular interest
to gay travelers, and sometimes we may
suggest events or activities that have
ethnic, regional or religious appeal.
We intend our suggestions to add value
to our offerings and allow you to enjoy
the perks of planning at the last minute.
We usually offer a variety of packages to
the same destination with the intention
that one will appeal to you. If you want
to travel to a specific destination but
the suggestions don't appeal to you, there
is no need to take advantage of them.
Enjoyment of our last-minute travel
experiences is not dependent on
demographics such as race, ethnicity,
religion or sexual orientation.
Can I upgrade my flight, hotel or
car reservations, or make other special
requests for my package?
All upgrade options available through this
site are disclosed during your selection
process. When available, there will be
opportunity to select your hotel room or
upgrade your rental car or other options.
Due the last-minute nature of our
packages, it is not possible to choose
your airline seat during your booking.
Can I request a specific airline
seat?
Due to the last-minute nature of our
packages, we do not assign specific
airline seats. Once you have completed the
purchase and received your confirmation
email, you may contact the airline
directly for your seat assignments.
Can I request a meal on the flight?
Due to the last-minute nature of our
packages, we do not handle special meal
requests. Once you have completed the
purchase and received your confirmation
email, you may contact the airline
directly for meal requests.
Can you send me an itemized receipt
that breaks down the individual cost of
air, hotel, or rental car?
We are happy to resend you a copy of your
confirmation email. However, we are unable
to provide you with individual receipts
for air, hotel or car inventory. We sell
bundled packages and our relationships
with our suppliers prevent us from
disclosing individual prices.
Cancellation
and Changes
What is your cancellation, refund or change
policy?
All purchases are final. In order
for us to bring you continued value on
last-minute travel through our national
and regional partners, we cannot provide
refunds or exchanges. We cannot change
dates or times of travel, hotel choice or
names of travelers after a package is
purchased.
Can I change the dates or times of
my travel?
Since we sell only what's available, we
can only guarantee reservations included
in your package at the time of purchase.
Once a package is purchased, we cannot
change dates or times of travel.
What happens if a flight or trip is
canceled?
As with any trip, call ahead to verify
your departure time and reservation. Our
offers are guaranteed available, but
airlines do overbook, and anything's
possible in the world of travel. Please
reconfirm where possible. If your flight
is canceled by the airline due to weather,
mechanical difficulties, overbooking,
etc., the airline is responsible for
ensuring that you are booked on the next
available flight to your destination. We
cannot re-book you on another flight.
Can I change a name on my package?
No. It is very important that you type
travelers' names carefully, we cannot
change a reservation once it has been made
with our suppliers.
What happens if I don't use a
portion of my package?
We sell packages, which allows us to offer
excellent value to our customers. We
cannot unbundle our offerings. While you
will not be penalized for any unused
portion of your package, please be aware
that if your travel package includes
airline reservations, your return flight
will be subject to cancellation if you do
not take your departure flight. We cannot
refund you for any unused portion of the
package.
Security and
Privacy
We are so confident that your credit card
transaction will be secure that we back
every online purchase made on our booking
engine with our
Shop Safe Guarantee.
Customer Care
Center
New reservations:
Please call 1-888-254-0637 24 hours/7 days
a week
Outside the U.S. please call
00-800-84469370 or +1 972-894-1173
Give promo code 13227
Existing reservations:
Contact a Customer Service representative
at 1-888-656-8204
Vacation
Packages
Change a
Reservation
Can one person (or more) in a group booking
cancel or modify their vacation package?
Because all changes to a vacation package
reservation must apply to all passengers
on the record, modifications cannot be
made for individual vacation package
travelers.
Can changes be made to a vacation
package booking once ticketed?
Changes can be made to a vacation package
booking once ticketed provided that the
airfare rules allow changes and/or the
change is made prior to 12:01AM Central
Time of the date of departure.
No changes can be made on or after the
departure date.
Can I change ONLY the air portion of
my vacation package, either the outbound
or return flights?
Because a vacation package is a booking
that includes both air + hotel, flight
dates cannot be changed without also
changing the hotel portion of the trip.
You are welcome to modify the entire
trip, cancel the entire package and book a
new package with new dates, or cancel the
package and book either an air or hotel
reservation separately.
Please be advised, however, that there
will be fees and penalties for the package
cancellation.
If you would like to make a change to
your Vacation package booking, please
contact one of our Customer Care agents
and we'll be happy to assist you. From
within the United States dial 888-291-1613
(24Hrs/7days a week) or fax 800-944-0005.
From outside of the United States dial
210-582-2718 (24Hrs/7days a week).
Email: For your convenience, if
the issue does not need immediate
assistance you may submit your question by
email by
clicking here. We will make every
attempt to reply to you within 3 hours.
Can I change or cancel one portion
(air or hotel reservation) of my vacation
package and keep the other?
Because a vacation package is a package
booking, you can not cancel one component
of the vacation package while keeping the
other. You are welcome to cancel the
entire package and re-book the air or
hotel reservation. Please be advised,
however, that there will be fees and
penalties for the package cancellation.
I have a vacation package booking.
Can I fly standby on a different flight
than originally booked?
Unfortunately, you may NOT fly standby for
an earlier or later flight even if the
travel date is the same.
If you would like to make a change to
your vacation package booking, please
contact one of our Customer Care agents
and we'll be happy to assist you.
Cancel a
Reservation
Can I cancel a vacation package booking?
You may contact our Customer Care
Department by email or by phone. From
within the United States dial 888-291-1613
(24Hrs/7days a week) or fax 800-944-0005.
From outside of the United States dial
210-582-2718 (24Hrs/7days a week).
Email: For your convenience, if
the issue does not need immediate
assistance you may submit your question by
email by clicking
here.
We will make every attempt to reply to
you within 3 hours.
Can I change or cancel one portion
(air or hotel reservation) of my vacation
package and keep the other?
Because a vacation package is a package
booking, you can not cancel one component
of the vacation package while keeping the
other. You are welcome to cancel the
entire package and re-book the air or
hotel reservation. Please be advised,
however, that there will be fees and
penalties for the package cancellation.
Can one person (or more) in a group
booking cancel or modify their vacation
package?
Because all changes to a vacation package
reservation must apply to all passengers
on the record, modifications cannot be
made for individual vacation package
travelers.
Refunds
Can I get a refund on my vacation package if I
cannot go on my vacation?
All cancellations are subject to a penalty
imposed by the vendor.
Cancellation charges will also be
imposed for any air / hotel / car or other
ground transportation supplier chosen in
your itinerary.
Please contact our Customer care
centerto verify if there are penalties on
your reservation. In the United States
dial 888-291-1613 (24Hrs/7days a week).
Outside the United states dial
210-582-2718 (24Hrs/7days a week).
Agents are available 24 hours a day, 7
days a week.
How long does it take for a refund
credit to show up on my credit card
account?
We make every attempt to process your
refund as quickly as possible. The maximum
timeframes is 30 business days from
processing for the refund to appear in
your account.
Credit Cards
What credit cards do you accept?
Our preferred credit card is MasterCard.
We also accept Visa, American Express,
Discover, and Diner's Club.
Can I pay for a reservation by cash
or check?
All reservations booked on our site must
be purchased with a credit card.
You will need to contact the airline,
hotel or car company directly to book a
reservation using a form of payment other
than a credit card.
We currently accept the following major
credit cards for most travel reservations:
- Master Card
- American Express
- Carte Blanche
- Diners Club
- Discover
- Universal Air Travel Plan Card
- Visa
Travel
Protection Insurance
Do you offer travel protection/insurance for a
vacation package (Air+Hotel bookings)?
Travel protection is available for U.S.
residents only and is purchased on a per
person basis.
- Purchase must be made at the time of
booking.
- The option to purchase travel
protection will be offered on the
"Review Trip" page, after selecting your
hotel accommodations.
- Once purchased, the travel
protection policy is not refundable
except in occurrences provided for under
the description of coverage.
The Travel Protection Plan offers the
following:
- Trip Cancellation/Interruption
- Reimburses cancellation penalties or
unused arrangements up to your total
trip cost maximum of $2,000 per person
should you need to cancel or interrupt
because of illness, injury, or death to
yourself, a family member, or traveling
companion; jury duty; subpoena; or a
documented traffic accident in which you
are directly involved on the way to the
airport.
- Travel Delay - Covers up to
$500 for missed travel arrangements
and/or out-of-pocket costs incurred to
catch up to the trip.
- Emergency Evacuation/Repatriation
of Remains - Prepays up to $25,000
for necessary emergency medical
transportation costs.
- Medical Expense - Reimburses
up to $10,000 in the event you become
ill or injured while traveling.
- Baggage Protection - In the
event your luggage or personal property
is lost, stolen, or damaged, the plan
reimburses up to $1500.
- Baggage Delay - Reimburses
the purchase of necessary personal
effects, up to $500, while waiting for
misrouted luggage to arrive.
- Flight Accident - Insurance
of $50,000 in the event of accidental
death during your flight.
- 24-Hour Worldwide Emergency
Assistance - Services available 24/7
to help with travel-related emergencies
ranging from cash transfer, legal,
dental, or medical referral and lost
travel documents assistance, as well as
medical consultation and monitoring.
Click here to review the complete
Description of Coverage.
I need to cancel my vacation package
booking; Does my vacation package Travel
Protection cover the cost of my booking?
Please contact the plan administrator,
BerkelyCare, with any questions you may
have regarding travel protection claims.
Can Travel Protection be added after
a vacation package has been purchased?
Travel Protection must be purchased at the
same time that a vacation package is
purchased.
However, if a technical problem
prevents you from completing the purchase
of Travel Protection for your vacation
package, you must contact our customer
care center within 24 hours of the
vacation package purchase in order for
Travel Protection to be added to your
booking.
Is baggage delay/lost baggage
coverage within Travel Protection for a
vacation package offered for the return
trip?
The Baggage Delay/Lost Baggage coverage
for Travel Protection covers the entire
length of the trip.
Can Travel Protection for a vacation
package be purchased for just one
passenger within a multi-passenger
reservation?
No. When Travel Protection is purchased
for a vacation package booking, it applies
to all passengers within the reservation.
Children and
Infants
Are the vacation package Additional Services
pricing different for adults and children?
All passengers requiring Travel Extras
will be priced as adults at this time.
How do I add my infant (lap child)
to a vacation package booking?
If you're traveling with an infant/lap
child (no seat required), make the
vacation package booking for all
passengers excluding the infant.
Once completed, you will need to
contact one of our customer care agents so
that we can make a notation in your travel
record that you are traveling with a lap
child.
You may e-mail us this information.
Please be sure to include the child's name
and age (e.g. "Jane Doe will be 13-months
old at time of travel"). To send an
e-mail,
click here.
Are infants charged for ground
transfers in vacation package bookings?
If infants are charged, it will be clearly
identified within the vacation package
Additional Services option by identifying
an age range.
Generally, children under the age of 3
are not charged for ground transportation
services.
Vacation
Package Details
What is a vacation package?
Vacation packages gives you access to
special rates only available when you book
your flight and hotel at the same
time--and that's just the beginning.
You've still got the same flights to
choose from, along with thousands of top
hotels at discounted rates.
Using a vacation package is easy. Just
select the Flight + Hotel option when
conducting your search, and we'll show you
the best trips available.
Try a vacation package today. It's
quick, it's convenient and best of all, it
will save you money.
Can I reserve a car with my vacation
package?
Yes, you may now book a car with your
vacation package.
Once you have chosen your hotel from
the 'Select Hotel' page, if a rental car
is available at a particular airport
destination, it will appear first in the
list of add-ons, followed by other
available Travel Extra options.
- Charges for your car rental will be
included in your on-line payment.
Car charges do not include optional
services such as insurance waivers,
mileage charges, or fuel.
How do I search for and book Travel
Extras for my trip?
To search for and book Travel Extras,
simply follow these steps.
- Search for your Flight and Hotel
- Check out the Travel Extras under
the "Plan Now, Play Later" section (for
select destinations) in the booking
process
- Select as many Travel Extras as
you'd like!
- Complete your purchase and get your
flight, hotel, and Travel Extras
together in one convenient purchase.
If a Vacation package transfer is
shown as 'round trip,' can it be divided
in half to get the price for a one-way
transfer?
No. If a rate is published as "round
trip," it must be purchased as "round
trip".
Do I need to reconfirm my flight
before departure?
For domestic travel it is not required the
airline to reconfirm your flight. Some
international (non-U.S.) airlines do
require passengers to call and reconfirm
flights. This must be done directly with
the airline 24 - 72 hours prior to
departure.
Security and
Privacy
We are so confident that your credit card
transaction will be secure that we back
every online purchase made on our booking
engine with our
Shop Safe Guarantee.
Customer Care
Center
New reservations:
Please call 1-888-254-0637 24 hours/7 days
a week
Outside the U.S. please call
00-800-84469370 or +1 972-894-1173
Give promo code 13227
Existing reservations:
From within the United States:
888-291-1613 (24Hrs/7days a week) or Fax
800-944-0005.
From outside the United States:
210-582-2718 (24Hrs/7days a week)
E-mail address: customtrip@res99.travelpn.com
